Support

Get help with AriseRFP

Help Center

For user guides and documentation, sign in and visit the Help Center within the AriseRFP portal. It includes step-by-step instructions for:

Getting started with AriseRFP
Uploading vendor documents
Running RFP analysis
Managing personal skills
Output language settings
Token usage and subscription management
Troubleshooting common issues

Contact Support

Email Support

For technical issues, account problems, billing questions, or feature requests:

support@arise-technology.com

Response time: within 2 business days

Billing & Subscription

For subscription management, invoices, or billing issues:

Cancel subscription: Account Settings → Subscription → Cancel Plan
Download invoices: Account Settings → Billing History
Refund requests: Email support@arise-technology.com — see our Refund Policy

For Administrators

Organization administrators can manage users, credits, licenses, and vendor configurations through the AriseRFP web portal. For admin-specific issues:

User management and access control
Token allocation and billing
License period management
Document storage and GCS configuration

Contact: admin@arise-technology.com

Report an Issue

If you encounter a bug or unexpected behavior:

Note the exact steps that led to the issue.
Take a screenshot if possible.
Note the date, time, and which vendor/product you were using.
Email support@arise-technology.com with the details.

Service Status

AriseRFP runs on Google Cloud Platform. For infrastructure status, check the Google Cloud Status Dashboard.