Refund Policy

Last updated: May 2026 · Arise Technology Co., Ltd

30-Day Money-Back Guarantee

We stand behind AriseRFP. If you're not satisfied with your paid subscription for any reason, contact us within 30 days of your first payment for a full refund — no questions asked.

1. Eligibility

You are eligible for a full refund if:

You subscribed to the Personal or Team plan.
You request the refund within 30 calendar days of the initial subscription payment date.
Your account has not been suspended or terminated for Terms of Service violations.

The 30-day guarantee applies to your first payment only on a new subscription. Subsequent renewal payments are not eligible unless exceptional circumstances apply (see Section 4).

2. How to Request a Refund

Email support@arise-technology.com with the subject line: Refund Request
Include your registered email address and the reason for cancellation (optional, but helps us improve).
We will process your refund within 5 business days.
The refund will be returned to the original payment method used at checkout.

3. Refund Processing

Item	Details
Processing time	Up to 5 business days from approval
Return to	Original payment method (card, bank account, etc.)
Currency	Same currency as original transaction
Bank processing	Additional 3–10 business days depending on your bank
Partial refunds	Not applicable for the 30-day guarantee (full refund only)

Refunds are processed through Paddle, our payment processor. Once processed by us, the timeline for funds to appear in your account depends on your bank or card issuer.

4. Exceptional Circumstances

Outside the 30-day window, we may issue refunds at our discretion in the following cases:

Service outage: Extended, verified outages (greater than 24 consecutive hours) during a paid billing period.
Billing error: Duplicate charges or charges after cancellation confirmation.
Unauthorized charge: If your payment method was used without authorization (report to us and Paddle immediately).

For exceptional circumstances, contact support@arise-technology.com with supporting details.

5. Non-Refundable Items

Free Trial tokens (the Trial plan is free and not charged).
Subscription renewal payments beyond the 30-day window (unless exceptional circumstances apply).
Enterprise plan fees (covered by custom contract terms).
Any fees associated with currency conversion by your bank or payment provider.

6. Cancellation vs. Refund

You can cancel your subscription at any time from account settings. Cancellation stops future billing but does not automatically trigger a refund for the current period. To receive a refund within the 30-day window, you must explicitly request one by emailing us.

7. Annual Plan Refunds

If you subscribed to an annual plan and request a refund within 30 days, you will receive a full refund of the annual fee paid. If you request after 30 days and within 12 months, we may offer a prorated refund at our discretion based on unused months remaining.

8. Contact

For refund requests or billing questions:

Email: support@arise-technology.com
Response time: within 2 business days
Entity: Arise Technology Co., Ltd